Frequently Asked Questions
Everything you need to know about your Umoja experience.
What shipping methods does Umoja Shoe Company offer?
We offer standard and express shipping across the country. Delivery typically takes 3-5 business days for standard orders and 1-2 business days for express delivery.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as our fits are true to standard international sizing.
What is your return and exchange policy?
You can return or exchange unworn shoes in their original packaging within 30 days of purchase. Please ensure the tags are attached and you have your digital receipt.
Are Umoja shoes made from sustainable materials?
Yes, we are committed to quality and durability. Many of our collections utilize locally sourced materials and eco-friendly manufacturing processes to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), mobile money payments, and secure online bank transfers through our encrypted checkout system.
Can I track my order after it has been placed?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your package's journey in real-time.